Terms of Service & Booking Conditions

"Nusataway" is a registered travel brand and licensed tour operator legally owned and operated by CV. Satu Karya Muda, domiciled in Tanjung Pandan, Belitung Regency, Bangka Belitung Islands Province, Republic of Indonesia, holding Business Identification Number (NIB) 0220208221876, KBLI 79121 (Aktivitas Biro Perjalanan Wisata) & 79111 (Aktivitas Agen Perjalanan Wisata), Ministry of Law and Human Rights Decree No. AHU-0012891-AH.01.16 Tahun 2023, and Tax ID (NPWP) 61.849.201.5-305.000.

"Traveler", "Guest", or "Client" refers to any individual, family group, corporate entity, or organization reserving travel packages, issuing payments, or participating in itineraries organized by Nusataway.

"Tour Package" comprises all travel program variants organized by Nusataway, including Private Trips (exclusive closed parties and private charters), Corporate Gatherings, and Open Trips (scheduled small-group social departures with capped capacity), incorporating coordinated overland transit, island-hopping vessels, accommodation, certified tour leaders, meals, and scheduled itinerary experiences detailed in the official Booking Confirmation or Proposal.

Reservations are definitively confirmed upon receipt of a Down Payment (Deposit) of at least 30% of the total package value.

For corporate outings, private groups exceeding 20 participants, or bookings scheduled during Peak Seasons (Eid al-Fitr, National School Holidays, Christmas, and New Year holidays), a minimum 50% deposit is required.

The remaining final balance (70% or 50%) must be settled no later than 3 (three) days prior to departure for regular private groups, or 7 (seven) days prior for large corporate groups.

All payments are recognized exclusively when transferred to our official registered corporate bank account under the name "CV. Satu Karya Muda". Nusataway assumes no liability for funds remitted to unverified personal accounts without authorized written instruction.

Settlement Currency & Informational Foreign Currency Estimates: Pursuant to Law of the Republic of Indonesia No. 7 of 2011 concerning Currency, all official invoices, deposits, and final balance settlements must be transacted and settled in Indonesian Rupiah (IDR). Foreign currency figures (such as USD approximations) displayed on the website are informational estimates based on indicative exchange baselines; any real-time forex spreads or foreign transaction conversion surcharges assessed by the Client's issuing bank remain the sole responsibility of the Client.

Clients are entitled to reschedule trip dates with zero operator administrative penalty fee from Nusataway, provided that written notice is submitted at least 7 (seven) days prior to the original departure date (H-7).

Clients may reschedule once (1x) within a maximum validity window of 6 (six) months from the initial booking date, subject to guide availability, boat charters, and hotel room allotments on the newly requested dates.

If the new chosen date falls within a designated High or Peak Season, or if partner hotels apply seasonal surcharges, the Client agrees to cover only the direct third-party price differentials.

Reschedule notices received less than 7 (seven) days before departure (< H-7) will be treated under cancellation terms, as non-refundable vendor commitments, boat charters, and hotel reservations have already been locked.

In the event of unilateral cancellation by the Client, refunds will be calculated based on the written notice receipt date as follows:

Force Majeure refers to unpredictable events beyond reasonable control, including severe tropical maritime storms, high ocean swells, earthquakes, port or airport closures, epidemics, civil unrest, or official governmental restrictions.

For Belitung Island Hopping (Lengkuas Island, Sand Island, Sailing Rock, etc.): Passenger safety is our paramount priority. If the Belitung Port Authority / Harbor Master (KSOP) issues a sailing prohibition or our licensed captain deems sea conditions hazardous, sea routes will be adjusted.

Under official maritime restrictions, maritime island hopping for that day will be substituted with curated cultural, scenic, and culinary overland tours across Belitong UNESCO Global Geopark.

If a traveler declines substituted overland activities, the unused boat and marine park fee portion will be reimbursed on a pro-rata basis; hotel accommodation and completed transport remain non-refundable.

Airline Disruptions & Flight Delays: In case of flight delays or flight rescheduling by commercial airlines into/from H.A.S. Hanandjoeddin Airport (TJQ) Tanjung Pandan, Nusataway will flexibly adjust the itinerary sequence without extra service fees. However, rebooking fees or cancellation costs incurred directly by airline companies remain outside Nusataway's liability.

Belitung Island is internationally recognized as a UNESCO Global Geopark. All Nusataway guests agree to uphold environmental conservation and local respect.

Infants (under 2 years old): Free of Charge. All special infant nutrition, diaper supplies, and nursery items remain the accompanying parents' responsibility.

Children (2 to 9 years old): Eligible for adjusted child rates (extra bed or no bed sharing options) as specified in official quotation proposals.

Senior Travelers (above 60 years old): Must be accompanied by a capable adult family member and be in reasonable physical condition for gentle coastal activities.

Travelers must notify Nusataway prior to departure of any pre-existing medical conditions, including cardiovascular illness, severe asthma, epilepsy, seafood allergies, or high-risk pregnancies.

During all boat transit and open-water snorkeling activities, all travelers must properly wear the standard safety life jackets provided by Nusataway.

Nusataway maintains standard First Aid Kits across all vehicles and charter vessels. Medical expenses at hospital facilities arising from pre-existing conditions are the traveler's sole responsibility.

Travelers are strongly encouraged to purchase comprehensive personal travel insurance covering trip interruption and medical evacuation prior to departure.

Travelers maintain full and exclusive custody of their personal valuables, including jewellery, cash, mobile devices, cameras, drones, and identification passports.

Nusataway, its crew, and guide personnel assume no liability for loss, theft, water damage, or ocean dropping of personal electronic devices caused by personal mishandling.

Items accidentally left behind in vehicles or boats will be safely stored by our operations hub and returned via courier at the traveler's expense.

Nusataway includes complimentary action camera documentation (e.g. underwater GoPro) on selected packages, delivered directly to guests via private cloud storage links post-trip for their personal collection.

Visual Copyright & Intellectual Property (Property of Nusataway): All photographic works, aerial drone videos, graphic designs, and visual media produced by Nusataway personnel or published on nusataway.com are the exclusive intellectual property of CV. Satu Karya Muda, protected under Indonesian Copyright Law No. 28 of 2014.

Strict Prohibition of Commercial Misuse & Watermark Tampering: Third-party travel agencies, tour operators, digital aggregators, and commercial platforms are strictly prohibited from downloading, reproducing, modifying, removing/cropping watermarks, or deploying Nusataway media for commercial promotion without prior express written authorization. Infringements will be prosecuted pursuant to applicable statutory civil and criminal law.

Personal Guest License: Registered guests featured in our documentation hold a perpetual, royalty-free personal license to store, print, and share their vacation memories across personal, non-commercial social media platforms.

Opt-Out & Right of Erasure: Guests wishing to exclude their likeness from public portfolio showcases or website galleries may opt out before departure or submit a prompt take-down request at any time post-trip via our official concierge channels.

These terms and conditions are governed by and construed in accordance with the substantive laws of the Republic of Indonesia.

Any dispute or discrepancy arising from services provided shall first be resolved through good-faith amicable negotiation between the parties.

Failing amicable resolution, the dispute shall be submitted to the exclusive jurisdiction of the District Court of Tanjung Pandan (Pengadilan Negeri Tanjung Pandan), Belitung Regency.

Controlling Language: These terms and conditions are published concurrently in Indonesian and English. In accordance with Law of the Republic of Indonesia No. 24 of 2009, in the event of any discrepancy, ambiguity, or conflict of interpretation between the English and Indonesian texts, the Indonesian language version shall prevail and govern as the definitive legal reference.

This section applies specifically and exclusively to travelers booking our Open Trip packages (scheduled small-group social departures / Boutique Social Trips) with Nusataway. All general terms from Section 1 through Section 11 remain in effect unless explicitly modified herein.